AI ticket search pricing: $199/mo flat rate

What flat-rate AI ticket search includes

• Semantic search across your entire ticket history
• Visual screenshot and recording search
• Knowledge base search across your existing KB articles and resolved tickets
• Similar ticket sidebar inside your ticketing platform (no separate app to switch to)
• All supported integrations: Jira, Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, ServiceNow, Help Scout
• Unlimited agents, tickets, and KB articles (no per-seat or per-ticket charges)
• Ongoing index updates as new tickets resolve
• SSO and SCIM provisioning included (usually locked behind enterprise tiers)

What built-in helpdesk search costs you

Every helpdesk ships with keyword search. It matches exact words, misses meaning, and cannot read screenshots or recordings. An agent searching "login broken after SSO change" will never find last quarter's ticket filed as "Okta authentication error" or the screen recording showing the same failure. That gap costs your team time on every ticket.

Your ticket data stays private

DeskGraph never shares your customer support data with third parties or uses it for model training. A delete-immediately DPA is included from day one, even during the free trial. Request deletion at any time and we wipe everything.

No contract, automatic refund

If we see 30 days with no usage on your account, we refund that month and cancel automatically. No email, no form, no conversation. You never pay for a month of AI ticket search you did not use.

Why there is no per-agent or enterprise pricing

Most support tools charge per agent and gate SSO, SCIM, and DPA behind enterprise pricing that requires a sales call. DeskGraph replaces per-agent pricing with a flat $199/mo because security and compliance are not premium features. See how DeskGraph compares to keyword search, manual tagging, and duplicate ticket workflows.

Pricing FAQ

Does DeskGraph offer a free trial?

Yes. You get full product access for 30 days with no credit card, no payment info, and nothing to cancel. Your entire team can use it during the trial with no agent limits. If it works, it is $199/mo flat after that. If not, you walk away.

How much does DeskGraph cost?

DeskGraph is free for 30 days with no credit card required. After that, a flat $199/mo regardless of team size. There are no per-agent fees, no ticket limits, and no add-on charges. Your bill stays at $199/mo whether you have three agents or three hundred.

Does DeskGraph include SSO and SCIM at every pricing level?

Yes. SSO, SCIM provisioning, a delete-immediately DPA, and role-based access controls ship with every account from day one. Most support tools lock these behind enterprise pricing that requires a sales call. DeskGraph includes them because security should not depend on what plan you can afford.

Is my support ticket data used for AI model training?

Never. Your ticket data is used only to serve search results to your team. It is never shared with third parties, never pooled across customers, and never used for model training. This applies from the moment you connect, including during the free trial. You can request full deletion at any time.

Can I search tickets across multiple helpdesk platforms?

Yes. A single $199/mo subscription covers every supported integration with no add-on fees. Connect Zendesk, Jira, Salesforce, Freshdesk, Intercom, HubSpot, ServiceNow, and Help Scout. DeskGraph searches across all connected platforms at once, so agents find similar tickets regardless of which system they were filed in.

What happens if I stop using DeskGraph?

If your team goes 30 days without a single search or sidebar view, we refund that month and cancel your subscription automatically. No cancellation form, no retention call, no waiting for the billing cycle. You can also email us at any time to request immediate data deletion.

Does DeskGraph offer annual pricing?

Yes. Annual pricing is $1,990/year, which works out to ten months for the price of twelve. Same flat-rate access with no per-agent fees, no ticket limits, and every feature included.

Why is there no enterprise pricing tier?

Because there is nothing left to sell. SSO, SCIM, DPA, unlimited agents, unlimited tickets, every integration, and every search feature are already in the $199/mo plan. Enterprise tiers exist when vendors hold back features to justify a higher price point. DeskGraph ships everything from day one.

How does AI ticket search work?

DeskGraph indexes every ticket, screenshot, and screen recording in your helpdesk. When an agent searches, it matches by meaning instead of keywords. Searching for "login broken after SSO change" finds a past ticket filed as "Okta authentication error" along with the screen recording showing the same failure. Built-in helpdesk search cannot do this because it matches exact words, not intent.

How long does DeskGraph take to set up?

Connect your helpdesk and DeskGraph starts indexing immediately. Most teams see search results within minutes for recent tickets. Full historical indexing depends on volume but runs in the background without disrupting your team. There is no migration, no data export, and nothing to configure on the helpdesk side.