Your support team already solved this. They just can't find it.
DeskGraph uses semantic search to turn your ticket history into a searchable brain. It understands screenshots, recordings, and context, not just keywords.
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Works with
The problem
Three support failures that compound daily
A customer sends a screenshot of a broken modal. Types "this doesn't work." Your agent searches the knowledge base. Nothing. Because six months ago, a different customer called it "popup won't close." Same screenshot. Useless search.
Duplicate tickets
Duplicate tickets get diagnosed from scratch because the fix is buried in a closed ticket nobody can find. Your best agents carry the answers in their heads. When they leave, it walks out the door.
Screenshot blindness
Customers communicate visually. Your ticketing system treats screenshots and recordings as opaque attachments that search can't touch.
Keyword roulette
Did they say "error," "bug," or "broken"? If your agent doesn't guess the same word, search returns nothing.
How it works
How AI ticket search works
Three steps. No migration.
Connect
Plug into your existing ticketing system. We pull historical tickets and your knowledge base, embedding everything (text, images, recordings) into one searchable index.
Match
When a new ticket arrives, AI ticket search surfaces the most similar tickets in a sidebar. Screenshots match screenshots. Meaning matches meaning.
Compound
Every resolved ticket makes the system smarter. No knowledge base articles to write. Six months in, your new hires perform like your veterans.
Why us
We come from helpdesk. We've lived the 11pm escalation where you know someone solved this six months ago but you can't find the ticket. We built this because we needed it.
We're not building a platform with dashboards and seat licenses. We're building one thing: the fastest path from "I've seen this before" to "here's the fix."
Not a chatbot. Not an auto-responder. Not another knowledge base to maintain. Your agents still do the work. We just make them faster.
If your team isn't getting value after 30 days, we'll refund you before you have to ask.
We measure usage signals (sidebar opens, click-throughs), not your ticket content. We can tell whether your agents are getting value. We'd rather lose a month's revenue than take money we didn't earn.
$299/mo for your whole team. No per-seat surprises.
Learn
Go deeper on support operations
Frameworks and benchmarks for the problems DeskGraph solves.
How to Calculate Your Real Cost Per Ticket
The simple formula most teams use is wrong.
What Duplicate Tickets Actually Cost
A framework to quantify your duplicate problem.
Knowledge Management Without the Articles
Why your KB decays and what to do instead.
Onboarding Agents Without Tribal Knowledge
Close the gap between "ask Sarah" and a real system.
Metrics Worth Tracking
Which KPIs predict real performance, and which mislead.
Ticket Deflection Is a Vanity Metric
Most "deflected" tickets are just customers who gave up.
Why Optimizing First Response Time Backfires
Fast replies and good replies are different things.
When You Actually Need Another Agent
Ratio-based hiring models fail for async support.
The Support Backlog Is a Symptom
Clearing the backlog without fixing the cause guarantees it returns.
Most Support Automation Makes Things Worse
Automation that doesn't understand context creates more work.
Frequently asked questions
- What ticketing systems does DeskGraph integrate with?
- Jira, Zendesk, Intercom, Freshdesk, HubSpot, Salesforce Service Cloud, ServiceNow, and Help Scout. Connect in minutes with OAuth.
- Does DeskGraph read or store my ticket data?
- No. DeskGraph reads tickets to generate vector embeddings, then discards the raw content. We store mathematical representations used for similarity search, not your original text, screenshots, or recordings.
- How does DeskGraph search screenshots and recordings?
- DeskGraph uses multimodal AI to understand the visual content of screenshots and screen recordings. When a new ticket includes a screenshot, we match it against visual patterns from past tickets, not just text descriptions.
- How long does it take to set up DeskGraph?
- Minutes, not weeks. Connect your ticketing platform with OAuth, and DeskGraph starts indexing your ticket history immediately. Most teams see their first similar ticket matches within a few hours.
- How is DeskGraph different from my ticketing system's built-in search?
- Built-in search matches keywords. DeskGraph matches meaning. If one agent called it a "broken modal" and another called it a "popup that won't close," DeskGraph knows those are the same issue. It also searches screenshots, which keyword search can't touch.
Stop solving the same ticket twice.
Join the waitlist. We'll let you know when it's ready.
No spam. Notify on launch only. Privacy policy