The knowledge base your team never has to write

Most knowledge bases cover 10% of what your team knows

Someone has to write the article. Someone has to keep it updated. Someone has to tag it correctly so search actually finds it. That's why most KB articles cover the top 20 known issues while hundreds of solved problems sit buried in closed tickets.

Your team has already solved thousands of issues. Those resolutions live in ticket threads, internal notes, screenshots, and screen recordings. That's institutional knowledge. Without semantic search, it stays buried. Duplicate tickets pile up because agents can't find the original resolution.

Your existing knowledge base, actually searchable

DeskGraph connects to the knowledge base you already have. Zendesk Guide, Freshdesk Solutions, Confluence, whatever you use. We index your articles the same way we index tickets: by meaning, not keywords. That includes the screenshots, video clips, and embedded media inside those articles.

When a new ticket arrives, your agent sees the most relevant KB articles alongside similar past tickets. One search, both sources, ranked by how closely they match the actual problem.

Every resolved ticket is an article nobody had to write

A customer reports a broken checkout flow. Your agent diagnoses it, finds the fix, resolves the ticket. That resolution is now searchable for the next agent who sees the same issue. No one had to write an article. No one had to tag it. No one had to file it in the right category.

Six months from now, a new hire sees a similar screenshot. DeskGraph surfaces the original ticket, the resolution, and any KB articles that cover it. Your new hire performs like a veteran on day one.

KB articles have screenshots too

Your best KB articles include annotated screenshots, walkthrough videos, and screen recordings. Traditional KB search can't touch any of that. An agent searching for "error on settings page" won't find the article with a screenshot of that exact error unless someone typed those words into the article body.

DeskGraph understands what's in those images and videos. A screenshot in a new ticket can match a screenshot in a KB article, even if the text descriptions are completely different.

Frequently asked questions

Does DeskGraph replace my existing knowledge base?

No. DeskGraph connects to your existing knowledge base and makes it searchable by meaning, not just keywords. Your Zendesk Guide articles, Freshdesk Solutions, Confluence pages, and other KB content stay where they are.

Do I need to write KB articles for DeskGraph to work?

No. DeskGraph indexes your resolved tickets automatically. Every closed ticket becomes searchable institutional knowledge without anyone writing an article. If you also have a knowledge base, we index that too.

Can DeskGraph search screenshots and videos in my KB?

Yes. DeskGraph uses multimodal AI to understand visual content. Screenshots, screen recordings, and video clips in your KB articles and tickets are all searchable by what they show, not just their filenames.

How is this different from my KB's built-in search?

Built-in KB search matches keywords. DeskGraph matches meaning. If your article says "session timeout" and your agent searches "user keeps getting logged out," DeskGraph connects them. It also searches across both your KB and your ticket history in one query.