AI ticket search for HubSpot Service Hub

Where HubSpot ticket search falls short

HubSpot's global search is built for the CRM. It's great at finding contacts, companies, and deals. It's not built for the question your support agent is actually asking: "Has anyone on this team seen this problem before?"

Service Hub gives you a knowledge base, but someone has to write and maintain those articles. When an agent gets a ticket about "PDF export generating blank pages," the fix might already exist in a closed ticket from two months ago. But HubSpot's search can't connect that ticket to one filed as "downloaded report is empty." Same problem. Different words. No match.

Screenshots attached to tickets? HubSpot stores them, but search can't see what's in them. Your agent is on their own.

How DeskGraph connects to HubSpot

Read-only OAuth via the HubSpot API. We index your ticket history and attachments, building a search layer that understands meaning. DeskGraph doesn't replace HubSpot's CRM search. It adds the one thing missing: the ability to find similar past tickets based on what they're actually about.

No changes to your HubSpot pipelines, workflows, or automation. No write permissions. We read tickets and their attachments. That's it.

DeskGraph indexes across all your ticket pipelines. If your team uses separate pipelines for different products or tiers, similar tickets surface regardless of which pipeline they came through. Your CRM contact records stay untouched. We read the ticket content and conversations, not your deal or marketing data.

What your agents actually get

• "PDF export blank" matches "downloaded report is empty" because the meaning is the same
• Screenshots match visually, not by filename or alt text
• No knowledge base articles to write. Your resolved tickets are already the knowledge base.
• CRM data stays in HubSpot. DeskGraph only reads ticket content to build search embeddings.

Frequently asked questions

Does DeskGraph access my CRM data beyond tickets?

No. We only read ticket content and attachments. Contacts, deals, and other CRM data stay untouched.

Do I need HubSpot Service Hub Professional?

DeskGraph works with any Service Hub tier that includes API access to tickets.

Does it work alongside HubSpot's AI features?

Yes. HubSpot's AI focuses on CRM intelligence. DeskGraph focuses on finding similar past tickets by meaning. No overlap.

How long until my agents see results?

Most teams are indexed within hours. Your agents start seeing similar ticket suggestions right after that.